
On the "Welcome to Outlook" screen, click Add Email Account.Follow the prompts to install the software.Click the Install button for Microsoft Office 2021.Login with your HawkID and HawkID password.Open the Self Service app from the Applications folder.Also make sure that your OS is up-to-date. Most mobile devices have chosen this protocol to connect to Exchange to get email, calendars, contacts etc.Before switching to Outlook for Mac, you will need to install the Outlook for Mac app (you may need to work with your local IT support for help with installing). It consists of software on the Exchange servers and client software on the user’s device.

In Microsoft Exchange, ActiveSync is the protocol by which some applications connect to Exchange. To connect your KU email and calendar on your mobile device, you will need to accept the terms of service. The remote access controls mentioned are typically used where organizations provide mobile devices to their employees. KU has not activated these settings for faculty, staff and student personal devices. *Some mobile devices, notably Apple (iPhone, iPad), do not show a pop-up message. The alert message varies on different mobile devices and operating systems, and may include: When configuring your mobile device to your KU email and calendar, you may receive a pop-up alert message* with the terms of service and features that could be managed remotely, if authorized.

KU's email service (Microsoft Exchange) uses ActiveSync to configure email and calendars on mobile devices.

You also can connect your KU email account to your Windows PC, Mac or a mobile device. You can check your KU email online from anywhere in the world and on any internet-enabled device using Outlook Office 365.
